Frequently Asked Questions
General
| Both! We encourage appointments, but we love walk-ins. |
| Applying is super easy! You can complete your application online at your convenience. We give you several ways to apply online through our website. If you need any assistance along the way, just reach out. |
| Once you upload all the necessary information, we’ll work on your application quickly! Approval typically takes anywhere from 1-2 days. We’ll keep you in the loop throughout the process! |
| We currently offer a 12 month lease agreement. |
| We’ve got several convenient payment options for you! You can pay your rent online, via WIPS, with a money order, or by check. Choose the method that works best for you! We do not accept cash. |
| Flex allows you to schedule your monthly payment into two smaller payments, giving you greater financial flexibility. Full monthly rent payments are provided to the property by Flex on the 1st. Sign up is available directly in your RentCafe resident portal and is reviewed for approval by Flex. Flex charges a monthly membership fee based on the amount of the credit line that is approved. The monthly membership fee is up to $14.99. A bill payment fee of 1% of your total rent is also charged, additional card processing fees apply when using a credit card. |
| Yes, renter's insurance is required. We offer a policy for $10.95 per month, but you can also provide your own policy that meets our requirements to avoid this charge. |
| Currently, all utilities are the resident's responsibility, so they’re not included in your rent. |
| The resident sets up electricity through Edison and gas through So Cal Gas. For all other utilities such as water. sewer, pest control & trash, those are managed through Conservice, and they’ll be applied to your ledger. |
| Our community is equipped for cable and internet services through Spectrum. |
Amenities
| We feature 2 swimming pools and beautifully landscaped grounds. |
| Yes, we offer parking on-site. |
| We offer 2 on-site laundry facilities. |
Pet Policy
| Yes, we’re proud to be a pet-friendly community! |
| $75 per month; maximum 2 pets allowed per unit. |
We do not have pet weight restrictions; however, certain dog breeds are restricted. Restricted breeds include Pit Bull Terrier, Staffordshire Terrier, Doberman Pinscher, Rottweiler, Presa Canario, Akita, Alaskan Malamute, Wolf Hybrid, Mastiff, Husky, Chow Chow, German Shepherd, and Dalmatian. Please contact the leasing office if you have questions about your pet's eligibility. |
| Delphinium Dog Park is close-by. |
Location
| Monte Vista Townhomes offers the rare combination of spacious townhome-style living, a quiet residential setting, and convenient access to Ventura's major employment, education, and recreation destinations. Residents enjoy the privacy of a neighborhood environment while remaining minutes from shopping, schools, parks, and the Ventura coastline. |
| We are located in the Ventura Unified School District. |
| Ventura Gateway is just 3 miles from property. |
Maintenance
| Yes, we have on-site maintenance available for after-hour emergencies. |
| You can submit a work order online through Rent Café or contact the office directly for assistance. |
| You don’t need to be present if you give us permission to enter. Our team can complete your request during normal business hours. |
Didn't find an answer?
Our team is always ready to answer your questions.